Shipping & Delivery Policy

Golden Star International Ltd

Last updated: 26/01/2026

1. Scope of Delivery Services

Golden Star International provides global access to physical precious metals, including gold bars, silver bars, gold coins, and diamonds.
Delivery services are offered through a combination of secure international shipping, regional logistics hubs, authorized local representatives, vault storage solutions, and personal pickup options.

Due to international customs regulations, sanctions, and country-specific import laws, not all products are shipped directly to all destinations.

Available delivery options are determined based on:

• Destination country
• Product type
• Order value
• Applicable legal and customs requirements

Delivery options will be displayed during checkout or confirmed after order verification.

2. Delivery Methods

Golden Star International offers the following delivery methods:

2.1 Secure International Shipping

Secure international shipping is available for selected countries where the import of precious metals is legally permitted.

• Shipments are fully insured.
• Packages are discreet, unbranded, and securely sealed.
• Delivery is handled by internationally recognized logistics providers or specialized precious-metal couriers.
• Customs documentation includes commercial invoice, certificate of authenticity, and applicable HS codes.

Important:
Import duties, taxes, VAT, or customs clearance fees are the sole responsibility of the customer, unless explicitly stated otherwise.

2.2 Regional Hub Fulfillment

For certain destinations, orders are fulfilled through Golden Star’s regional secure hubs, including but not limited to:

• United Kingdom
• United Arab Emirates
• Switzerland
• Turkey

Orders may be shipped from the nearest available hub to optimize security, compliance, and delivery efficiency.

2.3 Authorized Local Representative Delivery

In countries where direct shipment of precious metals is restricted or prohibited, Golden Star may offer delivery through authorized local representatives.

• Delivery is conducted under formal acknowledgment and receipt.
• Identity verification and order confirmation are mandatory.
• This option is subject to availability and prior approval.

Golden Star does not ship precious metals directly to destinations where such shipments violate local or international regulations.

2.4 Vault Storage (Allocated Storage)

Customers may choose to store purchased precious metals in secure, insured vaults.

• Metals are stored on an allocated basis, fully owned by the customer.
• A digital ownership certificate is issued.
• Physical delivery or pickup can be requested at a later date, subject to applicable fees and regulations.

Vault storage is particularly recommended for high-value orders and international investors.

2.5 Personal Pickup

Personal pickup may be arranged by appointment in selected locations, such as:

• Dubai
• London
• Istanbul

Personal pickup requires:

• Advance scheduling
• Identity verification
• Compliance with local laws

3. Countries with Shipping Restrictions

Due to regulatory, customs, or sanctions-related limitations, Golden Star International does not offer direct shipping of precious metals to certain countries.

For such destinations, customers may choose:

• Authorized local representative delivery
• Vault storage
• Personal pickup from approved locations

Golden Star reserves the right to decline or modify delivery methods to ensure legal compliance.

4. Shipping Timeframes

Estimated delivery times vary depending on:

• Destination
• Delivery method
• Customs clearance procedures

Typical processing and delivery timelines:

• Order processing: 5–15 business days after payment confirmation
• Secure shipping: 7–20 business days (excluding customs delays)

Delivery times are estimates and not guaranteed.

5. Risk Transfer & Insurance

• All shipments are insured during transit until confirmed delivery.
• Risk transfers to the customer upon successful delivery or pickup confirmation.
• For vault storage orders, risk remains covered under the vault’s insurance policies.

Golden Star is not responsible for delays, seizures, or losses caused by:

• Customs authorities
• Regulatory changes
• Force majeure events

6. Customer Responsibilities

Customers are responsible for:

• Ensuring the legality of importing precious metals into their country
• Providing accurate delivery and identification information
• Paying all applicable taxes, duties, and customs fees

Failure to comply with local laws may result in shipment delays, cancellation, or forfeiture.

7. Failed or Returned Deliveries

If a shipment is returned or seized due to customer-related issues:

• Shipping and handling fees are non-refundable
• Additional costs may apply
• Alternative delivery options may be offered at the customer’s expense

8. Right to Modify Delivery Options

Golden Star International reserves the right to:

• Modify delivery methods
• Change fulfillment hubs
• Require additional verification
• Cancel delivery if legal or security risks are identified

Customer funds or assets will be handled according to applicable contractual terms.

9. Contact Information

For delivery inquiries or special arrangements, please contact:

Golden Star International Ltd
Email: support@goldenstar.org.uk
Website: https://goldenstar.org.uk